Box Office Policies

Box Office Services

The Holmes Center provides a full service box office for all ticketed events. These services include the following:

  • Complete staffing for advanced and event day ticket sales
  • House scaling with alternate plans and gross potential
  • Ticket manifest and printing
  • Distribution reports and accounting of tickets sold, tickets comped and ticket holds
  • Operation of In-House and On-line computerized ticketing system
  • Ticket bar-coding for security and marketing functions
  • Scanning reports of tickets used, locations entered, and time of entry

Box Office Hours of Operation

The main box office is open Monday-Friday 9:00am-5:00pm.
Satellite box office located at the entrances will open on event days 1 hour prior to doors opening.

Tickets

Tickets are required for admittance to all ticketed events at the Holmes Center

  • All Tickets will be sold through the Holmes Center Box Office
  • No tickets will be sold or distributed by another party unless approved in writing by the Holmes Center Director.
  • No tickets may be put on sale until a signed contract and deposit have been received.
  • All ticketing will remain under the control of the Holmes Center
  • The Holmes Center’s ticket facilities must handle all ticket sales areas for user.

Refunds/Exchanges

The Holmes Center retains the right to refuse the refunding or exchanging of tickets.
At the present time, the Holmes Center does not refund or exchange tickets unless the event is cancelled.

Sales Tax

All tickets sold at the Holmes Center are subject to a tax of 6.75% sales tax.
All taxes should be figured into the full price of the ticket.

Ticket Changes

Any price changes or manifest changes made after an event goes on sale are subject to a $500.00 fee

Contact Person

Promoter will appoint one person to be the contact person with the box office.
Comp Lists and requests for event financial information must come through this person only.

House Comps

The Holmes Center has the rights to a pre-determined number of complimentary tickets as outlined in the contract.
The Holmes Center will also hold a mutually agreed upon number of seats for problem seats

Internet Ticketing

All tickets sold on-line for events at the Holmes Center will only be sold by the Holmes Center and Vendini.

Payment

The Holmes Center accepts Visa, Master Card and Cash.
No personal checks will be accepted.

Publicity Materials

The box office must be made aware of any sales and marketing materials including but not limited to coupons, discounts, special events, etc.

Reservations

The Holmes Center does not accept reservations on tickets.
All tickets must be paid for at the time of purchase.
Tickets purchased over the phone may be held in will call or mailed.

Will-Call Tickets held in will call can be picked up at any time during the regular business hours or at the event.
The will call will open approximately 1 hour prior to doors opening for the event.
All guests picking up will call are required to have a photo ID and/or the credit card they purchased the ticket with.

Service Charges

Service charges do apply for all tickets purchased by internet, phone or walk-up.

Cancellation

In the event a performance is canceled, the promoter is still responsible for fees incurred to that point

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